Updated September 14, 2026
Email [email protected] with your app version, iOS version and the steps that caused the problem. Do not send contact content, recovery files or keys.
Open iPhone Settings to allow or change Contacts access. Limited access shows only selected contacts. Contact changes require full access and validated support for the records involved. No separate iCloud, Google or Exchange login is required.
If a build says contact changes are unavailable, you can continue comparing and protecting contacts. Buying Pro does not bypass preservation checks or unsupported records.
Open History, select an operation and choose Recover Missing Copies. Current cards and newer edits remain. For an interrupted operation, review its status before resuming. Recovery never needs Pro.
To export, open the operation in History and choose Export Encrypted Recovery. Save the recovery key separately, then choose the file destination. Import Recovery needs both that file and key; importing adds it to History without changing Contacts.
Use Settings → Subscription → Restore Purchases, or Restore Purchases at the bottom of the Pro screen. This action is available even when plans cannot load. Connect to the internet and use the Apple Account that made the purchase. No eligible purchase, cancellation and errors have distinct results.
Manage or cancel subscriptions in your Apple Account. Purchase restoration restores access, not contact backups. For TestFlight feedback, use the TestFlight app or our support email.