Last updated: January 2026
Email [email protected] and we will reply within two business days. Telling us your iOS version and what you were doing when the problem happened gets you a faster answer.
Please do not send customer records, addresses, photos or service reports. We do not need them, and we would rather not receive them.
Does the app work without a signal? Yes. Recording customers, pools, visits, readings, chemicals, notes and photos, and generating a report, all work with no network connection.
Do I need an account? No. There is no sign-in.
Where are my records kept? On your device. They are never uploaded to us. Use Settings to export a JSON backup or a CSV file.
How do I move to a new device? Export a JSON backup from Settings on the old device, then use Restore on the new one.
How do I restore a purchase? Settings → Restore Purchases. It uses the Apple Account that made the original purchase.
How do I cancel Pro? In your Apple Account settings on the device. Deleting the app does not cancel a subscription. Your existing records stay readable after a subscription ends.
Does it tell me how much chlorine to add? No. The app records what you measured and what you used. It does not recommend doses and it does not judge whether water meets any standard.
If a value or a generated report looks wrong, send us the steps to reproduce it and a description of what you expected. Do not send the report itself. Locale issues, such as a decimal separator appearing unexpectedly, are worth reporting with your region setting.